Terms and Conditions

Terms and conditions

BOOKING POLICY

Due to such a high demand with our therapist’s being highly sort after and our Services here at Skin4u Skin Clinic (SSC) in high demand, we ask that prior to booking an appointment with us at Skin4u Skin Clinic that you agree to our terms and conditions.

Clients must arrive 10-15 minutes early to all appointments to ensure that your appointment runs for the full duration of your scheduled booking time and the appropriate consent forms are filled out. If you are running late SSC reserves the right to cut your treatment time to ensure that our therapist’s are not late for their next following booking.

For all new clients booking an initial consultation, you will be required to pre-pay a non-refundable payment of $50 to secure your booking. This appointment is $50 however, many of our clients choose to also book a treatment and consultation at the same time, typically the appointment time given is a 1.5-hour time slot. The booking fee will be redeemed off the total cost of the treatment on the day.

A notification reminder will be sent via SMS the day before your scheduled appointment from SSC.  We understand that you may need to change your booking, and we kindly request that you provide us with a minimum of 24 hours to allow us enough time to offer that spot to another client, please phone the clinic on 8294 1025 or email This email address is being protected from spambots. You need JavaScript enabled to view it. if you cannot make your booking. If sufficient notice is given (24 hour’s prior) your full pre-payment will roll over to your next scheduled appointment.

To avoid losing your booking fee (which is redeemable on the day of your appointment) if there is less than 24hours notice of cancellation given or you simply no show to your appointment, your $50 deposit will regrettably be lost. This policy is to confirm your commitment to attending the scheduled appointment & to protect SSC interest in the incident of late cancellations or no shows.

• If our SSC booking policy is not suitable, we advise not going ahead with making a booking.

• For additional information Please read our Ethics Policy. 

CANCELLATION POLICY

We understand that unplanned issues or events can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be canceled at least 24 hours in advance.
If you no show to your booking time, or don’t leave enough notice we will require a down payment of $50 minimum for your next booking at SSC, this $50 booking fee will become redeemable upon your scheduled treatment with our clinic.Thank you for being a valued client and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all SSC clients.

When purchasing a series of treatments/program payment is required up front and is non-refundable due to discount received in the treatments/program payment.

Thank you for being a valued client and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all SSC clients.

ETHICS POLICY

Skin4u Skin Clinics ethics policy has been put in place so that our therapists exercise in unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness or disease.
Examples of situations that are NOT acceptable & will require cancellation fees;

Forgetting appointments or “no showing”.
Last minute work roster changes.
Mismanaging schedules or double booking.
Running late & missing your appointment.
Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).
*We do our best to accommodate last minute changes, however because of the demand on our SSC therapists we only provide a small window for genuine circumstances.

PAYMENT POLICY

At Skin4u Skin Clinics we accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques or AMERICAN EXPRESS.

At SSC we do not hold any personal client accounts, all appointments performed the day of the treatment must be paid in full that day.

If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forth width be banned from SSC and all future appointments at the clinic will be immediately canceled. In this circumstance SSC holds the rights to legally pursue this incident.

PRIVACY POLICY

When we talk about ’us’, ’our’ or ’we’, it means http://www.skin4u.com.au. The words ’you’ or ’your’ means you, the visitor to our website.

Personal information is information that would identify you, or from which you can be identified. It is important to us to protect your personal information. We don’t give it away or sell it and we have systems in place to protect it.

COLLECTION
We collect personal information about you when you give it to us, usually when you complete an online form. We don’t collect your information from anywhere or anyone else.

We may also use ‘cookies’ so that you can customise our web pages or so that you do not have to keep filling in your details repeatedly. Cookies may also track the information that you access online and affect the display of any advertisements on our website to reflect your preferences. Cookies do not necessarily collect information that can identify who you are, more about what you like. You can change your browser settings, or use anti-virus software to limit the ability of cookies to track your internet use. If you want to find out more about ‘cookies’ and how they work, we suggest you look up Wikipedia.

USE
We use your personal information in an effort to tailor your experience of our products and services specifically for you. We want to offer you products and information you want, not stuff you have no interest in.

DISCLOSURE
We don’t give away or sell your personal information. We will disclose your personal information if we are legally compelled to do so or need to provide instruction to our professional advisors.

We might use another provider to deliver our products or services to you. If they need your personal information to complete that delivery we will require them to use your information only for that purpose and then destroy it.

STORAGE OVERSEAS
We may change the host of this website from time to time in accordance with our business requirements. This may mean that the information collected through our website is hosted overseas. We do our best to use reputable companies that have appropriate information protection to host our website.

LINKS AND PUBLIC FORUMS
We have no control over the information accessed through links from our site. You use links at your own risk.

If you post your personal information in a public forum, we have no control over how it is used and no responsibility to protect it for you.

FEEDBACK
Any feedback or concerns regarding the way we manage your personal information should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it. We will take action to fix any problems, within reason. We will update this policy from time to time to meet our legal obligations.

Tags: Skin4u Beauty Glenelg, DMK products, Skin care, Adelaide Clinic

Print Email